Privacy Policy

1Information we collect

We collect several types of information for various purposes, in order to provide and improve our Service.

a. Personal data

When using our Service, we may ask you to provide certain personally identifiable information ("Personal Data"), including but not limited to:

• Email address
• First and last name
• Phone / WhatsApp number
• IP address and login information
• Cookies and usage data

b. Usage data

We may also collect information on how the Service is accessed and used ("Usage Data"). This may include your IP address, browser type, pages visited, time and date of your visit, time spent on pages, unique device identifiers, and other diagnostic data.

c. Tracking and cookies

We use cookies and similar tracking technologies to monitor activity and remember certain information. You can set your browser to refuse cookies, but some parts of our Service may not work correctly.

Types of cookies used:

2How we use your data

IPTV UK uses the collected data for various purposes:

• Provide and maintain our Service
• Notify you of changes to our Service
• Let you take part in interactive features when you choose to
• Provide customer support
• Gather analytics and insights to improve our Service
• Monitor use of our Service
• Detect, prevent, and resolve technical issues
• Send you information relevant to your subscription

3Legal basis for processing

Under UK GDPR, we process your personal data on the following legal bases:

• Performance of contract — to deliver the IPTV service you have subscribed to
• Consent — where you have expressly agreed to specific processing
• Legitimate interest — to improve our Service and prevent fraud
• Legal obligation — to comply with applicable legal and tax obligations

4Retention periods

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• Customer account data — for the duration of your subscription, then 3 years from the last interaction
• Billing data — 6 years (legal accounting obligation under UK law)
• Marketing prospect data — 3 years from the last contact
• Cookies — 13 months maximum

5International data transfers

Your information, including Personal Data, may be transferred to — and stored on — computers located outside your region where data protection laws may differ.

Where data is transferred outside the United Kingdom, we use Standard Contractual Clauses or other approved safeguards to ensure an adequate level of protection.

IPTV UK takes all reasonable steps to ensure that your data is processed securely and in accordance with this Privacy Policy.

6Data disclosure

Legal requirements

IPTV UK may disclose your Personal Data in the good-faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of IPTV UK
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

7Data security

The security of your data is important to us. We use appropriate technical and organisational security measures to protect your personal data, including:

• SSL/TLS encryption for all communications
• Secure storage on protected servers
• Restricted access to personal data
• Strong password policy

However, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

8Service providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services, or help us analyse how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obliged not to disclose or use it for any other purpose. Our providers include:

• Payment providers (Stripe, PayPal, Revolut)
• Web hosting provider
• Analytics and customer support tools

9Links to other sites

Our Service may contain links to other sites that we do not operate. If you click a third-party link you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10Children's privacy

Our Service is not directed to anyone under 18 ("Minors"). We do not knowingly collect personally identifiable information from anyone under 18.

If you are a parent or guardian and you become aware that your child has provided us with Personal Data, please contact us. If we discover that we have collected Personal Data from children without verified parental consent, we will take steps to remove that information from our servers.

11Your UK GDPR rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — obtain a copy of the data we hold on you
• Right to rectification — correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten") — request deletion of your data
• Right to restrict processing — restrict the use of your data
• Right to data portability — receive your data in a structured format
• Right to object — object to the processing of your data
• Right to withdraw consent — at any time, without affecting the lawfulness of prior processing
• Right to lodge a complaint — with the UK Information Commissioner's Office (ico.org.uk)

To exercise any of these rights, contact us using the details in Section 13.

12Changes to this policy

We may update our Privacy Policy from time to time. We will notify you of any change by posting the new Privacy Policy on this page and updating the "Effective date" at the top of this policy.

You are advised to review this Privacy Policy periodically for changes. Changes to this Privacy Policy take effect when posted on this page.

13Contact us

If you have any questions about this Privacy Policy or wish to exercise your UK GDPR rights, please contact us through the following channels: